Shipping Policy

1. Order Processing

Once you place an order on BIRKENSTOCKY, we begin processing it immediately. All orders are subject to verification and approval, which typically takes up to 1 business day. During this time, we review your payment information, shipping address, and product availability to ensure a smooth fulfillment process.

2. Shipping Timeframes

We strive to ship all orders within 1 – 3 business days from the date of order confirmation. Business days exclude weekends and public holidays. Please note that high – volume periods such as sales, promotions, or holidays may result in slight delays in order processing and shipping.

2.1 Estimated Delivery Times

After your order is shipped, estimated delivery times range from 6 – 12 business days. Delivery times may vary based on several factors, including your location, the shipping carrier’s operational efficiency, and customs clearance processes (for international orders). We make every effort to ensure your package arrives as quickly as possible, but we cannot guarantee specific delivery dates due to external variables beyond our control.

3. Shipping Costs

The shipping cost for your order depends on the total value of the products, your shipping destination, and the shipping method selected. You can view the calculated shipping cost at the checkout page before finalizing your purchase. Shipping costs are non – refundable, unless the return is due to our error (such as sending the wrong item or a defective product).

4. Shipping Carriers

We partner with reliable shipping carriers to ensure the safe and timely delivery of your orders. The specific carrier used for your shipment will depend on your location and the shipping method chosen. Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to monitor the progress of your delivery on the carrier’s official website.

5. International Shipping

For international orders, you are responsible for any customs duties, taxes, or other fees imposed by your local government. These charges are typically calculated based on the value, weight, and type of products in your order. We recommend checking with your local customs office for specific details on applicable fees before placing an order. Customs clearance processes may also cause additional delays in the delivery of your package.

6. Package Tracking

To help you stay informed about the status of your order, we provide tracking numbers for all shipped orders. The tracking number will be included in the shipping confirmation email sent to you. You can enter this number on the relevant shipping carrier’s website to view the current location of your package and estimated delivery date. If you have any issues accessing or using the tracking information, please contact our customer service at [email protected].

7. Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact our customer service team within 5 business days of the expected delivery date or upon receipt of the damaged package. Provide your order number, a detailed description of the issue, and any relevant photos of the damaged item and packaging. We will work with the shipping carrier to investigate the situation and resolve the issue, which may include arranging for a replacement or issuing a refund.

8. Address Changes

Once an order has been processed and shipped, we cannot change the shipping address. Please double – check your shipping address during the checkout process to avoid any delivery issues. If you realize you entered an incorrect address before your order ships, contact our customer service immediately at [email protected]. We will do our best to assist you, but we cannot guarantee that the address can be changed.

9. Contact Us

If you have any questions, concerns, or need further information regarding our Shipping Policy, please feel free to contact our customer service team at [email protected]. We are dedicated to providing you with the best shopping experience and will respond to your inquiries as promptly as possible.