Refund Policy

1. Eligibility for Refunds

• General Returns: You are eligible for a refund within 60 days from the date of delivery of your purchase. To qualify, the products must be in their original condition, unworn, unwashed, with all tags attached, and in the original packaging. Items that do not meet these criteria may be rejected, and no refund will be issued.
• Defective or Incorrect Items: In the event that you receive a defective product or an item that does not match your order, please contact our customer service at [email protected] immediately. We will arrange for a return and provide a full refund, including any applicable shipping costs incurred due to our error.

2. Refund Request Process

• Contact Customer Service: To initiate a refund, you must first contact our customer service team via email at [email protected]. Provide your order number, a detailed description of the reason for the return, and any relevant images or documentation if applicable.
• Return Authorization: Upon receiving your request, our customer service team will review your case and issue a return authorization if your request is approved. The return authorization will include instructions on how to return the product, including the return shipping address. Do not return products without prior authorization, as they may not be accepted.
• Return Shipping: You are responsible for the cost of return shipping, unless the return is due to our error. We recommend using a trackable shipping method and obtaining proof of shipping, as we will not be liable for lost or damaged returns.

3. Refund Processing

• Inspection: Once we receive your returned item(s), our team will inspect them to ensure they meet the eligibility criteria for a refund. This inspection process typically takes 3 – 5 business days.
• Refund Issuance: If your return is approved, we will process your refund within 5 – 10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your financial institution to process the refund and reflect it in your account, depending on their policies.

4. Partial Refunds

• Missing or Damaged Items: In cases where only a portion of your order is defective, missing, or damaged, we may issue a partial refund for the affected item(s). Our customer service team will communicate with you regarding the details of the partial refund.
• Used or Non – Returnable Items: If you return items that do not meet the return eligibility criteria (such as used or worn products), we may offer a partial refund at our discretion, or the items may be returned to you at your expense.

5. Exceptions and Special Cases

• Final Sale Items: Certain items marked as “Final Sale” on our website are not eligible for return or refund, except in the case of a manufacturing defect. Please review product descriptions carefully before making a purchase.
• International Orders: For international orders, customs duties, taxes, and any other fees imposed by your local government are your responsibility and are non – refundable. Additionally, international return shipping costs may be higher, and we recommend checking with your local postal service for details.

6. Contact Us

If you have any questions or concerns about our Refund Policy or the refund process, please do not hesitate to contact our customer service team at [email protected]. We are committed to providing excellent customer service and resolving any issues promptly.