Privacy Policy

1. Introduction

At BIRKENSTOCKY, we understand the importance of your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or interact with us in any other way. By using our services, you consent to the practices described in this policy.

2. Information We Collect

2.1 Personal Information

  • Contact Information: When you create an account, place an order, or contact our customer service at [email protected], we may collect your name, email address, phone number, and shipping/billing address.
  • Payment Information: To process your purchases, we collect payment details such as credit/debit card numbers, expiration dates, and security codes. This information is handled securely through trusted payment gateways and is never stored on our servers.
  • Account Information: If you choose to create an account with us, we collect username and password information to authenticate your identity and provide you with a personalized shopping experience.

2.2 Non-Personal Information

  • Device and Browser Information: We automatically collect information about the device you use to access our website, including the type of device, operating system, browser version, and IP address. This helps us optimize our website’s performance and security.
  • Usage Data: We track how you interact with our website, such as the pages you visit, the products you view, and the actions you take. This data is used to improve our services, personalize your experience, and analyze trends.

3. How We Use Your Information

  • Order Fulfillment: We use your personal and payment information to process and fulfill your orders, including shipping products to you and providing order updates.
  • Customer Service: To assist you with inquiries, issues, or feedback, we may use your contact information to communicate with you via email, phone, or other means.
  • Personalization: We analyze your browsing and purchase history to offer personalized product recommendations, promotions, and content tailored to your interests.
  • Marketing and Promotion: With your consent, we may send you promotional emails, newsletters, and other marketing communications about our products, sales, and events. You can unsubscribe from these communications at any time.
  • Security and Fraud Prevention: We use your information to detect and prevent fraud, unauthorized access, and other security threats to protect your account and our business.

4. Information Sharing

  • Service Providers: We may share your personal information with third-party service providers who assist us in operating our website, processing payments, shipping orders, and providing other services. These providers are contractually obligated to protect your information and use it only for the purposes specified by us.
  • Legal Requirements: We may disclose your personal information if required to do so by law, such as in response to a subpoena, court order, or government investigation.
  • Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transfer, your personal information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control and the choices you may have regarding your personal information.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, firewalls, secure servers, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

6. Your Rights

  • Access and Update: You have the right to access, review, correct, and update the personal information we hold about you. You can do this by logging into your account on our website or by contacting our customer service at [email protected].
  • Delete: You may request the deletion of your personal information from our records. However, we may be required to retain certain information for legal, accounting, or security purposes.
  • Opt-Out: You can opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in our emails or by contacting our customer service.

7. Cookies and Similar Technologies

We use cookies, web beacons, and other similar technologies to enhance your experience on our website, collect information about your usage, and deliver personalized content and advertisements. You can control the use of cookies through your browser settings, but disabling cookies may affect the functionality of our website.

8. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will delete that information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business needs. We will notify you of any material changes by email or by posting a notice on our website. Your continued use of our services after the effective date of the updated policy constitutes your acceptance of the changes.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at [email protected]. We will respond to your inquiries as promptly as possible.